Frequently Asked Questions

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Your Questions Answered

You need your SiriusXM Radio ID (ESN or SID), an active subscription or trial, and access to the SiriusXM website or mobile app.

Tune your radio to channel 0, or check your device settings to locate the Radio ID (ESN or SID).

Park your car outside, turn on the radio, tune to channel 1, go to siriusxm.com/activate, enter your Radio ID and account info, and wait for the refresh signal (up to 15 minutes).

Yes! Download the SiriusXM app (iOS or Android), sign in with your account, or create one and link your subscription to start streaming instantly.

Visit siriusxm.com/refresh, enter your Radio ID, and send a refresh signal while your radio is on and tuned to channel 1.

Ensure your vehicle is outdoors with a clear view of the sky. Buildings, tunnels, or garages can block the satellite signal.

Activation usually takes up to 15 minutes. Keep your radio on during this period to receive the refresh signal.

Use the “Forgot Username or Password” link on the SiriusXM sign-in page to reset your account details.

Try sending a refresh signal again via siriusxm.com/refresh while keeping your radio on and tuned to channel 1.

Call 1-866-635-2349 (U.S.) or use the live chat on the official SiriusXM website for direct support.